WHAT WE OFFER

OUR SERVICE BENEFITS

  • Bilingual English / Spanish representatives
  • QA Monitored calls
  • 24/7 service availability
  • Custom scriptingy
  • 24/7 on site security
  • CCTV Security Cameras accessible online
  • Automatic call distribution that routes calls to 
    the next available agent
  • Live chat for customer service support including after hours
  • Customer service and tech support through email
  • Scalability
  • Classroom training and tests
  • Proprietary software available
  • Secure VPN connection
  • US processes and certifications, but applied to local touch that helps to increase employee retention
  • Call platforms that allows connecting to PBX using SIP

THE KEY FEATURES OF OUR SERVICE

  • Marketing and sales campaigns
  • Customized marketing campaigns that will help your business communicate information blitz for a product or business as well as doing cross sells and upsells for your existing customers

  • Customer Retention
  • Reduce the number of customer desertion on your business

  • Payment Processing
  • Process, verify and accept or decline credit card transactions on behalf of the merchant through secure internet connections

  • Customer Satisfaction
  • Measure how products or services provided by your company would meet or surpass customer expectations

  • Leads
  • Identify and cultivate potential customers for your business

SUPPORT

Phone
Email
Chat and SMS
Back Office
Social Media