SERVICES

Our primary objective is to help you grow. We offer multiple services and tools which will improve your business efficiency and help you focus on managing your company.

We can tailor our service to any size business from small to a large enterprise, depending on your needs. The fully customizable program designed according to your needs will guarantee that all of them are met. Our solutions go from simple tasks like customer service chats and calls, booking appointments, taking sales orders to providing specialized tech support to your customers like they are our own.

Our job at Centercom Global BPO is providing skilled telemarketing and sales agents from our Nearshore location that will cover your business services and technology needs from A-Z. We understand that several factors contribute to successfully outsourcing part of your business.

To maximize results for your campaign we have a management team that will work with you to establish effective procedures and scripts, for all the services of your choice.

WHAT WE OFFER

OUR SERVICE BENEFITS

  • Bilingual English / Spanish representatives
  • QA Monitored calls
  • 24/7 service availability
  • Custom scriptingy
  • 24/7 on site security
  • CCTV Security Cameras accessible online
  • Automatic call distribution that routes calls to 
    the next available agent
  • Live chat for customer service support including after hours
  • Customer service and tech support through email
  • Scalability
  • Classroom training and tests
  • Proprietary software available
  • Secure VPN connection
  • US processes and certifications, but applied to local touch that helps to increase employee retention
  • Call platforms that allows connecting to PBX using SIP

THE KEY FEATURES OF OUR SERVICE

  • Marketing and sales campaigns
  • Customized marketing campaigns that will help your business communicate information blitz for a product or business as well as doing cross sells and upsells for your existing customers

  • Customer Retention
  • Reduce the number of customer desertion on your business

  • Payment Processing
  • Process, verify and accept or decline credit card transactions on behalf of the merchant through secure internet connections

  • Customer Satisfaction
  • Measure how products or services provided by your company would meet or surpass customer expectations

  • Leads
  • Identify and cultivate potential customers for your business

SUPPORT

Phone
Email
Chat and SMS
Back Office
Social Media